Troy Edwards
Aug 13 2019 | 21 mins
Here’s a fun fact: 90% of icebergs are below the water, meaning you’re only seeing 10%. If you’re using a homegrown solution, that’s a titanic mistake. The right helpdesk can give you the visibility you need.
Powering a new level of productivity with service orchestration
Jade Kahn & Doron Youngerwood
Jun 26 2019 | 39 mins
Introducing Automate Joe, the first built-in ITSM offering that orchestrates and automates service delivery across business, application, and infrastructure layers.
Ilan Farhi and Cindy Sivan
May 28 2019 | 36 mins
As a service desk manager, with the right tips you can rise to success. Here are 10 tips to help you and your team soar to great heights.
Alan Cabessa & Liza Dobroushkin
Apr 30 2019 | 32 mins
Learn how you can use SysAid’s built-in BI Analytics to give you the quickest and easiest way to access the data you need, in order to make a difference. And see the advantages of having a BI tool embedded inside your service desk (versus an existing BI tool your organization currently uses today).
Oded Moshe, VP Product & Jade Kahn, VP Marketing
Mar 19 2019 | 27 mins
SysAid launched a brand-new user interface (UI) with a fresher and simpler user experience that will speed up your IT service delivery.
In this webinar, you'll learn:
- What are the new features and functionalities?
- How will this help you reduce effort and time to resolution?
- What else is in store for 2019? (Hint: we’re talking automation, AI, and more.)
Stuart Rance
Mar 6 2019 | 60 mins
ITIL 4 was released on February 18, 2019. This new version of ITIL builds on the success of ITIL V3 but has a much better focus on creating value for customers. This webinar will help you to understand the benefits, features, and architecture of ITIL 4, and will help you to understand how you could start using some of the new ideas to help create value for your customers. Topics covered will include:
*How customers contribute to the delivery of services, it’s not just what you do
*The four dimensions of service management, it’s not just about processes
*ITIL guiding principles that can help you make the right decisions
*The new and updated continual improvement model
*The new ITIL architecture, focussed on the creation of value
*ITIL practices, and how they differ from processes
*The new ITIL exam system