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SysAid
SysAid

SysAid Enterprise Edition offers an affordable service desk management solution that’s specially designed to meet a broad range of organizational requirements.

Whether you need to manage a single IT department or an entire service desk infrastructure, Enterprise Edition helps you manage and automate your IT processes even in the most challenging of IT environments.

It's everything you need in one Service Desk solution.

SysAid is a Help Desk software solution that integrates all the essential IT tools into one Service Desk. Its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.

Key Features Available with SysAid Help Desk Software
Ticket Management
Self-Service Portal
Knowledge Base
Many More Features
Track hardware, software, and mobile assets. Leverage IT asset management that is included in SysAid help desk solution right out of the box.
IT Asset Management

Key Components Include:

Real Asset Management - See all of the IT assets on your network (computers, software, and other devices), and their attributes, in a single view.

 

Network Discovery - Use automatic network discovery capabilities to scan your network to discover your IT assets (both agent-based and agentless).

 

Monitoring - Use SysAid Monitoring to monitor your IT network, servers, mobile devices, system processes, SNMP traps, and more.

 

Mobile Device Management (MDM) - SysAid MDM’s capabilities let admins secure both corporate and personal smartphones and tablets, and to manage them as IT assets.

 

Patch Management Powered by GFI - Use automation to keep Windows-based servers and workstations up-to-date with the latest security patches and software updates.

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